1. Introduction
Welcome to Flox Markets. These Terms of Service ("Terms", "Agreement") govern your access to and use of the trading platforms, websites, APIs, and services provided by Flox Markets ("we", "us", or "our").
By registering for an account, accessing our platform, or executing any trades, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree with any part of these Terms, you must not use our services.
Trading in financial instruments, including Contracts for Difference (CFDs), Foreign Exchange (Forex), and Cryptocurrencies, carries a high level of risk and may not be suitable for all investors. You should carefully consider whether trading is appropriate for your financial situation.
2. Eligibility & Access
To use our services, you must meet the following eligibility criteria:
- You must be at least eighteen (18) years of age, or of legal age to form a binding contract in your jurisdiction.
- You must not be a resident of jurisdictions where we do not offer services, including but not limited to the United States of America, Iran, North Korea, and FATF-blacklisted nations.
- You must not be subject to any economic sanctions or designated on any list of prohibited or restricted parties.
We reserve the right to restrict or terminate access to our services from any location at our sole discretion, without prior notice.
3. Account Registration & Security
3.1 KYC/AML Compliance
In accordance with global Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, you are required to provide accurate, current, and complete identification information during the registration process. This includes, but is not limited to, government-issued ID and proof of residence. Failure to provide satisfactory documentation may result in account suspension or termination.
3.2 Account Security
You are solely responsible for safeguarding your login credentials, API keys, and account details. You agree to enable Two-Factor Authentication (2FA) and notify us immediately of any unauthorized access. Flox Markets will not be liable for any loss or damage arising from your failure to protect your account information.
4. Trading Execution Rules
Flox Markets operates as a multi-asset execution venue. By placing an order on our platform, you agree to the following conditions:
- CFD Nature: When trading CFDs, you do not own the underlying asset. You are speculating on the price movement of the asset.
- Order Execution: We process orders on a Straight Through Processing (STP) and No Dealing Desk (NDD) basis. However, during times of high volatility or low liquidity, slippage may occur. We do not guarantee that orders will be executed at your requested price.
- Market Hours: You may only place trades during the specified trading hours of the respective underlying markets.
- Platform Uptime: While we strive for 99.9% uptime, we are not liable for losses caused by system failures, connectivity issues, or third-party liquidity provider outages.
5. Margin & Leverage
Trading on margin allows you to amplify your market exposure. However, it also significantly increases the risk of loss.
5.1 Margin Calls and Stop Outs
You must maintain sufficient margin in your account at all times to keep positions open. If your account equity falls below the required margin level (Margin Call), you may be required to deposit additional funds. If the equity falls below the Stop Out level (typically 50%), our automated risk management system will automatically close your open positions, starting with the most unprofitable, to prevent a negative balance.
5.2 Negative Balance Protection
For retail clients, we provide Negative Balance Protection. If market volatility causes your account balance to drop below zero, we will absorb the negative equity and reset your balance to zero.
6. Fees & Charges
You agree to pay all applicable fees associated with your trading activity. These may include:
- Spreads: The difference between the bid and ask price.
- Commissions: A fixed fee per lot traded, applicable to certain account types (e.g., Pro and VIP accounts).
- Overnight Financing (Swaps): A fee charged or credited for holding positions open past the daily rollover time.
- Inactivity Fees: A monthly administrative fee may be applied to accounts that have seen no trading activity for a period of six (6) consecutive months.
We reserve the right to modify our fee structure at any time. Changes will be communicated via the platform or email.
7. Prohibited Practices
To maintain a fair trading environment, the following activities are strictly prohibited and will result in immediate account termination and confiscation of profits generated through such means:
- Latency Arbitrage: Exploiting internet delays or pricing feed delays to guarantee risk-free profits.
- Market Manipulation: Engaging in spoofing, layering, or organizing coordinated trading to artificially impact market prices.
- Bonus Abuse: Creating multiple accounts to exploit promotional offers or deposit bonuses.
- Unauthorized API Use: Attempting to reverse engineer, DDOS, or place unreasonable loads on our trading infrastructure.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Flox Markets, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or trading capital, resulting from:
- Your use of, or inability to use, our platform.
- Unauthorized access to your account.
- Market volatility, gaps, slippage, or liquidity issues.
- Force majeure events, including acts of God, war, natural disasters, or global network outages.
9. Governing Law & Dispute Resolution
These Terms shall be governed and construed in accordance with international financial laws and the regulations of the jurisdictions in which we are licensed.
Any dispute, controversy, or claim arising out of or relating to this Agreement shall be settled through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.